Frequently Asked Questions

Are you accepting new patients?

Yes, we are accepting new patients at this time, both children and adults for medical services. Availability will always change a little, but the average for a new patient appointment is 5-6 weeks. If you have an extenuating circumstance, please let us know when you turn in your paperwork.  For new patients that are looking to establish for dental services only, we are on a waitlist.

What happens if I need to cancel or reschedule my appointment?

If you need to cancel/reschedule your appointment, we ask that you give us a 24-hour notice which allows us time to refill your space.  You can call or text us 24/7 at (207) 490-6900 to let us know you are unable to make an appointment.

Do you offer a Sliding Fee Discount?

We accept patients with and without insurance – and offer a sliding fee scale program for eligible patients based on family size and income, in accordance to Federal Poverty Guidelines.

Are you a walk-in clinic?

No we are not a walk-in clinic, an appointment is required, however we do have walk-in clinic hours each day (Monday-Friday) from 1:00-5:00pm. Learn more.

How can I get access to my medical information and manage my care?

By signing up for the new Patient Portal, you have the ability to manage you care and get convenient access to additional services. The new portal will enable you to access your vaccination and medical history, request a medication refill and even send a message to your provider.
Sign up and access the Patient Portal today.

How can I have my medical records sent to you?

Please complete the records release form and we will request your records from your old medical provider for you.

Do you take MaineCare for dental services?

Yes, MaineCare will now cover most dental services for adults and children.

Are you in-network for my insurance?

New patients are encouraged to contact their health insurance company before their first visit to see if we are listed in your network.  We will be happy to bill any insurance on a patient’s behalf, however patients will be responsible for out of pocket costs after insurance pays. If your insurance company requires that you elect a PCP, it is important that you inform your insurance company that we will be your PCP, otherwise they may deny your claims.

How much will I have to pay at my first visit?

If you have health insurance and have a co-pay, your co-pay is expected at the time of the visit.  In some cases we may need to bill your insurance first, and send you a bill later.  For patients applying for the slide, the minimum slide fees are expected at the first visit ($5 Medical/Dental).  Once your paperwork has been processed we will send a bill for the difference (if any).

What happens if I need medical advice after hours?

Nasson Health Care utilizes an after-hours-nurse triage service that can help you with many of the issues you may want to call about. The service can also contact an on-call provider if necessary.